Which version of Windows were you running?.Did you use any of the Custom Installation Options in the CCleaner installer?.At the time you installed CCleaner, had you restarted your computer in the past 30 minutes?.Which version of CCleaner were you installing?.Together, I'm confident we can get to the bottom of this. We want this fixed just as much as you do. If you have encountered this issue in the installer of CCleaner v5.39 or later, it would be of huge help if you could respond to the following questions so we can identify some reproducible conditions and gather clues to the root cause. There is potential for another bug/edge case to be causing the consent checkbox to not be visible, and this is what I would like to continue to investigate with your assistance. We made change to guard against this root cause and released it in v5.39 (January 16th). This allowed us to reproduce the issue internally and resolve it. After gathering what information we could from our users on the CCleaner forums, we were able to identify a case where high system load could delay the offer from displaying immediately. We are monitoring a small number of edge cases where it seems the consent checkbox is not displaying correctly. The paid 'Pro', 'Business' and 'Technician' editions do not contain this promotion. You should always see the consent screen when installing CCleaner Free edition or Pro Trial (see attached image). I'd like to make it clear that silent, drive-by installs of Avast are absolutely not the intended result here. I would like to say thank you in advance for any guidance, and I wish the community to dwell in Peace and be the examples that the world seems to be short of these days.Quote from: StephenCC on February 02, 2018, 03:27:31 PM Hey guys, But then I thought if it is Piriform's license server, R&R of the application would then be only self-flagellation. I was going to uninstall, then surgically remove any traces in folders and carefully examine registry entries, then reinstall to see if I can alter the outcome. Please take a look at the attached image and if anyone has any background, I would like to hear from you. Error code: ALPHA (0xAB000003) I have attempted several times and can't get it to accept my key. The only dialogue I get is the attached error message saying it is not my fault (how unusual!). Now that I have that out of the way, I would like to ask the community about my inability to submit my license key to unlock a new install. I suppose that one needs a passionate curiousity about it, BSODland is nowhere to spend time unless the sacrafice was in some way worth it.ĬC has been reliable to me for all the years I have used it, and consider it the last "real" piece of software as others I have respected in the past went off the rails, like Symantec. All I can say about what seems a waste of time to many happens to be the greatest learning tool to understand what the registry is, what it does, and why it exists. I make it a point to torment Win 10's registry and see how far I can get to have enough resources to go back in and fix it. With CC I have hammered the registry once, and it was my fault for terminating the application while it was still processing. I enjoy people talking about "cleaning the registry" and the impending doom of doing so. I have had a professional license for a few years and it has been worth it. I have been using CC for I believe 20 years now and have seen good business decisions made about the core program and the more recent capability enhancements.
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